Our Privacy Policy has been designed in accordance with the EU General Data Protection Regulation 2016/679 (GDPR) of the European Parliament and of the Council, dated April 27, 2016, which concerns the protection of natural persons with regard to the processing of personal data and the free movement of such data, and which repeals Directive 95/46/EC. Additionally, it conforms to the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDPGDD).
1. Who we are
This website www.carggo.net hereinafter we will use the Trade name, “CARGGO”.
2. Information and consent.
By accepting this Privacy Policy, the user (hereinafter referred to as the “User” or “Users”) is informed and gives his/her free, informed, specific and unequivocal consent for the processing of the personal data they provide through the website located at the URL [https://carggo.net/] (hereinafter referred to as the “Website”) are processed by CARGGO, as well as the data derived from his/her browsing and any other data they may provide in the future.
The User must carefully read this Privacy Policy, which has been drafted in a clear and simple manner, to facilitate its understanding. The User is free to determine, on a voluntary basis, whether he/she wishes to provide CARGGO with his/her personal data.
CARGGO may modify this privacy policy to adapt it to legislative changes, case law, or interpretations by the Spanish Data Protection Agency.
3. Obligation to provide data.
The data requested in the forms of the Web are in general, mandatory (unless otherwise specified in the required field) to meet the purposes for which they are being collected.
Therefore, if they are not provided or are not provided correctly, they cannot be attended to, without prejudice to the fact that you may freely view the content of the Website.
4. To what end will CARGGO process the User’s data?
According to the following purposes:
- To manage, process, send and follow up purchases made.
- To contact the User to finalise an order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalising the payment process.
- To carry out quality and satisfaction surveys.
- To send personalised commercial correspondences to the User about CARGGO, products and services, by electronic and/or conventional means, unless the User objects by checking the box provided for that purpose on the Website.
- To carry out analyses on the use of the Website and to check the User’s preferences and behaviour in order to improve communication with Website Users.
5. What part of the User’s data will CARGGO process?
CARGGO will process the following categories of User data:
- Identification data: first and last name.
- Contact information: e-mail address, telephone number and postal address.
- Transaction data of goods and services in the Website: products and services acquired or in which the User shows interest.
- Economic and financial data: bank card number, bank account number.
- Browsing data.
In case the User provides data from third parties, he/she declares to have the consent of that third party and agrees to transfer to him/her the information contained in the Privacy Policy, exempting CARGGO from any responsibility in this regard. However, CARGGO may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures in accordance with data protection regulations.
6. What is the legitimacy of Users’ data being processed by CARGGO?
The legitimacy of the processing of personal data will be as follows:
- Execution of the contract, to register the users, manage, process, send, follow up on purchases made and contact the User to finalise the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalising the payment process.
- Legitimate interest, to carry out quality and satisfaction surveys and, to send personalized commercial correspondences, by electronic and/or conventional means, about CARGGO products and services.
- Consent, to create a commercial profile, resorting to third party sources to all consents obtained for the above-mentioned purposes are independent and the User may revoke only one of them without affecting the others.
To revoke such consent, the User may contact the Website through the contact form or write an email to admin@carggo.net.
7. How will the User’s data be shared?
User data may be disclosed to:
- Public Administration in the cases provided for by law.
- Companies related to the marketing sector or belonging to Adigital, telecommunications, financial, leisure, mass consumption, automotive, energy and water, NGOs, jewelry and precious stones, with the aim of sending the User commercial correspondences, by electronic and conventional means, related to the aforementioned sectors, if the User authorizes it by checking the corresponding box.
8. International data transfers.
The User is informed that CARGGO has contracted the services of WooCommerce and might work with Google, Mailchimp, Amazon Web Services, Slack and other companies whose servers are hosted in the USA, which implies an international transfer of data. However, international data transfers are regularised since the mentioned entities are adhered to the Privacy Shield Protocol.
9. Data storage.
The retention period for your data will depend on the purposes for which we process it, as explained below:
- Managing your registration as a user of the Platform. We will process your data for as long as you maintain the status of a registered user (i.e., until you decide to unsubscribe).
- Development, fulfillment, and execution of the sales or service contract. We will process your data for the time necessary to manage the purchase of products or services you have acquired, including possible returns, complaints, or claims associated with the purchase of the particular product or service.
- On some occasions, we will only process the data until you decide, as is the case with payment data that you have asked us to store for future purchases (if this functionality is available).
- Customer service. We will process your data for as long as necessary to handle your request or inquiry.
- Marketing We will process your data until you unsubscribe or cancel your subscription to the newsletter.
- We will also show you personalized ads until you change your device, browser, or cookie settings, which will revoke this permission.
- If you participate in promotional activities, we will keep your data for a period of six (6) months after the end of the activity.
- Usability and quality analysis: We will process your data occasionally during the time we carry out a specific quality action or survey, or until we anonymize your browsing data.
Regardless of whether we process your data for the strictly necessary time to fulfill the corresponding purpose, we will subsequently keep it properly stored and protected for the period during which liabilities could arise from the processing, in compliance with the regulations in force at each moment. Once the possible actions in each case expire, we will proceed with the deletion of the personal data.
10. Commercial and promotional correspondences.
One of the purposes for which CARGGO processes personal data provided by the Users is to send them commercial correspondences with information regarding products, services, promotions, offers, events or news relevant to the Users.
In the case that the User wishes to stop receiving commercial or promotional correspondences from the Website he/she can request to be removed from the service by sending his request through the form in the contact page.
11. User responsibility.
The User:
Guarantees that he/she is over sixteen (18) years old and that the data provided by CARGGO is true, exact, complete and up to date. To this effect, the User is responsible for the veracity of all data he/she communicates and will keep the information provided properly updated, in such a way that it corresponds to his/her real situation.
Guarantees that the third parties he/she provide his/her data with have been informed of the aspects contained in this document. Likewise, he/she guarantees that he/she has obtained authorization to provide data to CARGGO for the above-mentioned purposes.
Shall be liable for any false or inaccurate information provided through the Website and for any direct or indirect damages caused to CARGGO or to third parties.
12. Exercise of rights.
The User may send a letter to CARGGO, at the address indicated in the header of this Policy, or by means of the following contact form enclosing a photocopy of his/her ID, at any time and free of charge, to:
- Revoke the consents granted.
- Obtain confirmation as to whether or not personal data concerning the User is being processed by CARGGO.
- Access their personal data.
- Rectify any inaccurate or incomplete data..
- Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes it was collected.
- Obtain from CARGGO the limitation of data processing when any of the conditions foreseen in the data protection regulations are fulfilled.
- Request the portability of the data provided by the User in those cases foreseen in the regulations.
- File a complaint regarding the protection of your personal data with the Spanish Data Protection Agency at the address C/ Jorge Juan, 6, 28001 – Madrid, when the interested party considers that CARGGO has violated the rights recognized by the applicable data protection regulations.
13. Security measures.
CARGGO will process the User’s data at all times in an absolutely confidential manner and will keep the mandatory duty of secrecy with respect to the same, in accordance with the provisions of the applicable regulations, adopting to that effect the necessary technical and organizational measures in order to guarantee the security of the User’s data and to avoid any alteration, loss, unauthorized handling or access, taking into account the state of technology, the nature of the data stored and the risks to which it is exposed.
14.- Changes.
CARGGO reserves the right to revise its Privacy Policy at any time, in which case the Users will be informed. For this reason, we kindly ask you to regularly check this privacy statement for the latest version of CARGGO Privacy Policy.
15.- Acceptance and Consent.
The User declares that he/she has been informed about the conditions on personal data protection, accepting and consenting to the automated processing by CARGGO, in the form and for the purposes indicated in this Privacy Policy.